Yesterday (11/18/25) during office hours with school teams, IDOE and PSSP, we realized the PSSP integration with DEX had stopped working.  Shortly after that call, PowerSchool confirmed this with the following message:

The PowerSchool team looked into this situation. It was discovered that the integration stopped running late Friday night (November 14, 2025). Monitoring exists for the integration status and PowerSchool is looking into enhancing this service to make it more visible going forward. 
More research on the root cause is being conducted. The integration is now back on and running fine.

We are continuing to monitor this situation, and I expect to share the root cause with our school teams after I see it.  We have seen the count of valid records increase by about 2,000 since the integration was reinstated. This puts us north of 96% of last year’s valid numbers.

We will run our afternoon validation beginning around 4:00 as normal.  If you want to see the impact of your work more immediately, please work with your local data team to run a validation for your organization.

We are also working with PSSP to address the volume of conflicts showing in DEX which will likely only be resolved with a code fix by PowerSchool.  Letting you know this not to suggest you ignore your conflicts but to assure you we’re focused on this issue because many of these are not real (not legitimate).  More to come. Thanks for your partnership in this work.