How to Resolve Conflicts
Conflicts occur when two or more schools submit student school associations (enrollment) records that include the same or overlapping entry and/or exit dates for the same STN where both schools are identified as primary “True”.
Records creating a conflict will cause the student to have a status of ‘excluded’ for certification in ALL the conflicting schools. Conflict records not resolved will not be counted in ANY school’s certification totals.
Conflicts are to be resolved in a timely manner.
To resolve conflicts:
Verify accuracy of data in the school’s SIS and if needed make any necessary corrections.
Check Entry/Exit dates for accuracy (no one day grace is allowed)
Check if Primary School is identified accurately with “True” or “False”
Contact the school provided in the conflict message to resolve any necessary data corrections.
Utilize the Data Exchange Contacts button (Find Education Organization Contacts) in DEX to locate the Data Exchange contact email for assistance with resolving the conflict.