How to Resolve Conflicts

Conflicts occur when two or more schools submit student school associations (enrollment) records that include the same or overlapping entry and/or exit dates for the same STN where both schools are identified as primary “True”.

Records creating a conflict will cause the student to have a status of ‘excluded’ for certification in ALL the conflicting schools. Conflict records not resolved will not be counted in ANY school’s certification totals.

Conflicts are to be resolved in a timely manner. 

To resolve conflicts: 

• Verify accuracy of data in the school’s SIS and if needed make any necessary corrections.

  • Check Entry/Exit dates for accuracy (no one day grace is allowed)

  • Check if Primary School is identified accurately with “True” or “False” 

• Contact the school provided in the conflict message to resolve any necessary data corrections.

• Utilize the Data Exchange Contacts button (Find Education Organization Contacts) in DEX to locate the Data Exchange contact email for assistance with resolving the conflict.